Shipping Terms:
Standard 1-4 Unit Order Processing
Order processing from when we receive your order to the time it ships is generally 1 day, but may take up to 3 days. Our default courier service is Hong Kong Post. Lead time is typically 7 to 14 days (depending on destination). QBP uses registered mail (with online tracking number) for all cell phone purchases, but no tracking on accessory orders.
Expedited or 4+ Unit Order Processing
For items that require urgent deliveries or are of higher value, we recommend using faster courier services like UPS or EMS. If you would like to use one of these companies please notify us so we can process your order offline.
Shipping Insurance
Shipping insurance is available upon request. The charges and rules of shipping insurance vary by shipping method, so please inquire if you would like to find out about insurance options.
Shipping Terms (Incoterms)
All purchases, unless otherwise agreed upon in writing, are FOB Shenzhen, China. This means our accountability extends up to where the shipping company receives the goods. Charges thereafter (insurance, local destination delivery fees, VAT, GST, Duties and Customs Fees, etc) are assumed by the buyer.
Declined Shipments (For resellers only, see below for Buyers Remorse)
In case of declined and returned shipments, there is a $4.95 processing fee plus any additional shipping costs.
Mishandled Shipments at Destination
If the local country postal service turns deliveries over to others, we cannot guarantee deliveries.
Warranty Policy:
We accept returns for defective products reported to us within 1 year of your order. Defective means there is a manufacturing or material defect.
We can accept returns of products that were broken due to abuse, but there will be a charge to fix products in those situations (the charge will be determined once the product can be assessed by our staff).
Before you return a product to us, we want to see first if our tech support can help. Please follow these steps:
1. Send an email to cservice@quad-band-phones.com with this information: Model #, Order #, Location of Use, Service Provider, and Warranty ID (this ID is inside your phone). Please make the subject of the email "QBP Support Request”.
2. We will respond back to you as soon as possible with a solution.
3. If we cannot help you solve the problem, our customer service staff will guide you through the RMA process. We will email you back with an RMA Request Form that details complete instructions for returning the product.
4. Please follow the directions on our form closely.
Notes:
The shipping costs of sending the product to Quad-band-phones.com are to be borne by the buyer and Quad-band-phones.com will bear the cost of return shipping, if the unit is in fact defective.
If the unit arrives and it is not defective then the buyer will be responsible for shipping back, so please be sure to fully inspect the alleged defect before shipping.
After 6 months we'll still try to help you repair any defective products, but the buyer is responsible for round trip shipping expenses and any costs to repair the product (which generally occurs only if the defect is caused by improper handling of the product). Please make sure to contact us before sending ANY product back!
Dead On Arrival (DOA) Units:
Every cell phone sent by Quad-band-phones.com is individually inspected before being shipped out. That being said sometimes the voyage to your door is a bumpy one and a product may break (albeit rarely). In the case that you have a DOA product please notify us within 24 hours of arrivial and we'll let you buy another model immediately without shipping cost factored in. You send back the original, DOA item, and we'll refund the original purchase price (the one with shipping included).
Damaged Shipments:
In the case of accessories and packaging damaged in shipment, if possible, you should file a claim with the carrier. Title to the goods transfers to you when the packages are picked up from our China operations center. We will do all we can to help you file a claim, but it is your responsibility.
Each order is packed in bubble wrap and packaged in a padded envelope or taped box. Photos of each order are taken prior to final packing showing the goods, the package and the label.
Buyer's Remorse Returns:
Customers can return their product within 5 days of receiving the product to get a credit to QBP. Credit will be issued minus $15 shipping fee for each phone and a 10% restocking fee. Credits will be issued after QBP receives the product and confirms that there is no problem with the product. All returns must be sent back with everything that was sent to the client or the cost of each missing part will be deducted from the credit.
To process this kind of return please follow the RMA instructions above.
Drop Shippers and Resellers:
Please familiarize yourself with our warranty policy or feel free to ask us in advance if you have any questions. We need to work together to make sure that your buyers understand the warranty policy that we provide so that there aren't any mismanaged expectations. Your buyer should send the return directly back to us, but we won't use quad-band-phones.com in the address so that won't give away that you're sourcing through us.
This Warranty Procedures page is part of our Terms and Conditions that you agree to when placing a purchase. At that time you are acknowledging that you have read and agree to these procedures.
In order to help customers receive any replacement products as soon as possible, we offer customers the opportunity to choose our Expedited RMA Service. Please take a look at what we offer below:
1. You pay for a new replacement product and shipping upfront, and ship the RMA product back to QBP.
2. When your RMA product arrives, we will test it to confirm if it is defective.
3. If the product is confirmed defective, and in NEW condition, you will be completely refunded for the price of the new product and the cost of shipping it to you.
4. If the product is defective but in used condition, you will be refunded 50% of product cost and the cost of shipping it to you. Used condition describes products with any scratches, cuts, dents, or any other blemishes that any new product would not have.
5. If the product is not defective, then you are responsible for the full cost of the replacement product and shipping.
6. If the product is not defective but in NEW condition, we will charge a 50% restocking fee, refunding 50% of the replacement product to you. Shipping is not refunded.
7. If the product is not defective and in used condition, product replacement costs and shipping will not be refunded, but we will send the returned product back to you within 3 days of receiving it, at your expense.
8. Replacement products must be the same model as the original one you purchased. If you wish to receive a different model, we will refund 50% of the new product you purchase when we receive the defective product in office.
| Defective, new condition | Defective, used condition | Not defective, new condition | Not defective, used condition | |
| Same product model replacement | 100% refund, including total cost of shipping it to you | 50% refund, including the full cost of shipping it to you | 50% refund, shipping cost is not refunded | No refund given, original product shipped back at expense of the customer |
| Different product model replacement | 50% refund, including shipping cost to customer | 50% refund, including shipping cost to customer | 50% refund, shipping cost is not refunded | No refund given, original product shipped back at expense of the customer |
1. Contact customer service and confirm that you want to use QBP’s Expedited RMA Service, and that you understand the conditions of the service.
2. Buy your replacement product from our store. Note in the order comments that this is order is part of the Expedited RMA Service and include the RMA number for the product you’re returning.
3. When your RMA product arrives, we will test the product and confirm the result to you.
4. Based on the result of our tests, we will refund you back the appropriate costs.